FAQs

How can I contact Radian Fitness USA?

 

You can email us at "support@radianfitnessusa.com" where our customer service team will be happy to help you with whatever you need! 

 

 

Where do you ship from?

 

We store our inventory in the United States. This is where most orders ship from. 

   

How long will it take to receive my order?

 

We usually mention the time for delivery in the product page. This can vary from 5 to 7 days when being in stock, and up to even 3 months in case of Pre Orders. 

 

What if I don't receive my order?

 

If you don't receive your order due to shipping delays, we'll then inform you for the next delivery timeline. However in case of totally failed deliveries, we will issue a full Refund. 

 

What is the Refund Policy?

Our refund policy is of 10 days after receiving the order, and only applies if a defective unit is received. Refund policy does not apply on customer damaged items.